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Employment Opportunities
The American Academy of Ophthalmology is the world's largest association of eye physicians and surgeons — Eye M.D.s — with more than 27,000 members worldwide. The vision of the American Academy of Ophthalmology is to be the most valued and credible professional eye organization. Toward that end, we are seeking talented, committed and innovative team players to assist in advancing the lifelong learning and professional interests of ophthalmologists.
We currently have the following openings: The American Academy of Ophthalmology is committed to a diverse workforce. We value and actively seek to recruit, develop and retain people with diverse backgrounds, experiences and perspectives reflecting the full diversity of our economy and society. Please forward job resumes with cover letter to job@aao.org. We need only one resume. It is not necessary for you to submit your resume per job listing
Client Service Coordinator
About SF Match Since 1977, The San Francisco matching program has coordinated the processing, distribution and review of applicants for post graduate medical education training programs. The service currently administers applicant review and ranking processes for positions in both residency and fellowship specialties as well as several subspecialties.
Services are sponsored by professional associations affiliated with the medical specialty or sub-specialty for which services are provided. Since its inception the San Francisco Matching program has processed over 50,000 registered applicants worldwide. The SF Match parent organization is the American Academy of Ophthalmology. Job Summary This newly created position functions as primary contact point for SF Match applicant and support contact. The duties of the Client Service Coordinator will include processing invoicing, help e-mails and phone calls, escalation of issues to manager, processing of application materials, data entry, phone and e-mail inquiries. This position is the first line of contact for incoming calls from applicants from all over the world, as well as physicians in charge of residency and fellowship programs. The Client Service Coordinator will work with Program Coordinators, Directors, Deans, Student Affairs offices, hospital and private practice administrators, Doctors, US Military personnel, AAO members, and AAO employees. This position will report to the Manager of SF Match and work alongside up to six temporary Client Service Coordinators who perform a similar function to this role. Responsibilities - Responsible for providing courteous and knowledgeable customer service and support to prospective and returning clients.
- Respond to telephone and e-mail inquiries from prospective and returning applicants in a timely manner and escalate issues that need management attention.
- Assist prospective applicants in understanding the match rules and correctly completing the application.
- Refunds, escalation of support issues, data entry, and quality assurance of documents received.
- Distribute program invoices, match results, forms requested and research of questions in a timely manner.
- Perform quarterly and ad hoc updates of program and deans office contact information and personnel changes and record in the match database.
- Report system problems to management in a timely manner.
- Other duties as required to support the Manager, SF Match.
Skills & Requirements - 2+ years of experience in a customer service role, preferably involving responding to a high volume of phone and e-mail inquiries in a timely manner and escalating issues that need management attention.
- A pleasant and cordial customer service orientation. Patience and level-headedness in dealing with customers is required.
- Prefer experience helping clients through a process that involves adherence to strict rules or policies, and a high attention to detail proofreading, and error detection.
- Demonstrated experience following written and oral instructions.
- Experience working in offices of Academic Medicine and/or involvement with residency recruitment is a plus.
- Good English speaking and written communication skills.
- Bilingual communication skills preferred, but not required. Preferred languages include Spanish, Hindi, Mandarin and Vietnamese.
- Good computer and Internet skills. Working knowledge of office software including Microsoft Word, Excel.
- Ability to solve problems and prioritize own work to ensure deadlines are met.
- College degree preferred but not required.
- A limited amount of travel may be required.
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Manager, E-Learning
Job summary The Manager, E-Learning performs a crucial role for the Ophthalmic News and Education (O.N.E.) Network department by managing the technical production of timely e-learning content based on sound instructional design, the Academy’s Learning Management System, the O.N.E. web interface, and the metadata tagged repositories for images and text. Additional responsibilities for this role include the scoping, functionality, and user interface design specifications of various Clinical Education products, enforcing product guidelines (scope and cost), suggesting new technologies and approaches, and managing the production of multimedia products. This position manages the department’s Technical Producer and contractors. The position will also collaborate with the News and Information Manager, Content Manager, Acquisitions Editor, and E-Editor. The ideal candidate will have strong experience with Instructional Design, Learning Management Systems, RFP development & management, and strong familiarity with web design, wire framing, scoping, product development, CMS, XML, relational databases, CSS, HTML, quality assurance and information architecture. Skills & Responsibilities - Skills: Project management [MS Project], PowerPoint, rapid e-learning tools [e.g., Articulate Presenter], user workflows, instructional design, HTML, basic XML, relational databases, Web page layout, image processing tools, and audio and video editing software.
- Manage the development and maintenance of courses, cases, and knowledge-on-demand items to be delivered via a Learning Management System and Content Management System.
- Manage the development and maintenance of digital asset repositories, and related tagging.
- Interface with the Informatics division regarding requirements for knowledge initiative infrastructure, quality assurance and e-commerce functionality.
- Oversee technical work by department employees and external sources. Project management, scheduling or other department assignments
- Manage Open Source software implementations, maintenance, and upgrades.
- Create and maintain pages in the Education Resource Center, including periodic review for quality control.
- Manage the production and maintenance of Web casts or streaming presentations.
- Manage production for the online and CD ROM products including coordination of resources, overseeing the IT project manager, and coordinating with staff and contractors. Lead the development or upgrade of interfaces and infrastructure
Requirements - 2+ years experience in the management of Learning Management Systems or deployment of equivalent software assemblies (template design, basic database administration skills)
- Strong experience with instructional design and story boarding
- Certified Professional in Learning and Performance™ (CPLP) preferred
- 3+ years experience in the following Web production and web media skills:
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- Experience managing production teams
- Ability to test/QA products to specifications
- Ability to write user interface (UI) specifications
- Ability to perform Web page design (HTML)
- Ability to code Web pages (HTML and JavaScript)
- Strong understanding of XML (DTDs and schema)
- Understanding media processing (Photoshop, Flash, Adobe Acrobat)
- Technical project management experience (using tools including MS Project)
- Product management experience (responsible for life-cycle of products, including: scoping, functionality, usability, design, specifications, and budget)
- Experience writing specification documents
- Experience with relational databases (basic operation and administration)
- Understanding of video production tools (Mac)
- Ability to manage Demo creation
- Software skills: MS Project, HTML, Photoshop, Illustrator, Final Cut Pro, Dreamweaver, Flash
- Familiarity with: XML, MySQL, Javascript, CSS, Visio
Patient Education Coordinator Job summary The Patient Education Coordinator coordinates the development, production and inventory maintenance of accurate, timely and cost-effective patient education tools and EyeSmart information and products for Academy members. The patient education products provide a significant source of revenue for the Academy, and the EyeSmart campaign provides the public with essential eye disease and injury information and provides Members with the necessary tools to inform patients about crucial eye health issues. This position interacts with Committee members, vendors, Academy members, and Academy staff, including marketing, customer service, design and print, IT, and finance. The ideal candidate will have a stable work history and be strong experience with coordinating print production processes, product development, web projects, and administrative duties. This is a full-time position that reports to the Patient Education Manager who works remotely. Responsibilities - Coordinate print run processes: facilitate the activities of Patient Education Committee and Academy departments to obtain revisions/updates to patient education materials. Edit copy and prepare materials for production. Monitor delivery and inventory levels. Research costs and other details with vendors as needed.
- Coordinate Annual Meeting Resource Center preparations, including scheduling custom video appointments, facilitating video vendor activity, preparing display materials for show, and shipping materials to show.
- Coordinate EyeSmart campaign material development, fulfillment and tracking, working with marketing, customer service and warehouse. Coordinate Web site development: create and edit content, and work with IT and vendors to improve Web site.
- Coordinate Patient Education Web projects, including promotion, content creation/updates, and ongoing review of patient information on various Academy-related Web sites.
- Complete various administrative duties, including preparing and tracking invoices/purchase orders, maintaining expense files; completing product fact sheet/cost of goods paperwork; answering/routing licensing requests; answering phones and e-mails; and handling general staff/member inquiries.
- Coordinate CD-ROM/DVD-ROM and electronic product development activities. Assist Patient Education manager with product development, manage Design & Print activities, including setting and monitoring production schedules, reviewing and approving proofs. Research costs and other details with vendors as needed
- Coordinate Patient Education image database, facilitating clinical reviews of images to ensure their accuracy and relevance. Facilitate development of new medical illustrations as needed.
Skills & Requirements - Experience with print production including a working knowledge of all editorial processes, graphic design and printing process
- Knowledge of product development cost factors a plus.
- Strong oral communications skills needed for situations such as communication with staff to resolve outstanding issues and diplomatic communication with customers regarding inquiries and complaints.
- Proficiency in English grammar, punctuation and spelling.
- Strong editing and proofreading skills.
- Software: Proficiency with Windows, Microsoft Word, Excel and PowerPoint required. Knowledge of Adobe InDesign, Photoshop and Acrobat highly desirable. Experience with Web content management tools, HTML, Dreamweaver helpful.
- Strong organizational skills and attention to detail.
- Ability to plan and prioritize projects and follow through with minimal supervision.
- Flexibility and ability to handle many diverse projects simultaneously under deadline pressure.
- High school degree and two-year or four-year degree in English, journalism or communications or demonstrated equivalent work experience.
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