Satisfaction Drivers of Successful Practices: Creating a Culture of Excellence
Sunday, October 25
1 p.m. to 3 p.m.
Event Code: SPE26
San Francisco Marriott - Yerba Buena Salon 7
Free Program!
Instructor: Tray Dunaway, MD
Patient’s have increasing demands and expectations from practices. In this session Dr. Dunaway will expand on the Service Excellence component in Healthcare Value to help staff and physicians sustain a culture of excellence. Providing not only the “why’s” of the importance of satisfaction, Dr. Dunaway will provide 30.5 “how’s” that you can take home and apply immediately to your practice as only an in-the-trenches-surgeon can with pointed insights, cutting edge ideas, barbed humor, and piercing perspectives to improve your practice. Objectives:
- Answering the critical question: “What is your business?”
- Differentiating “satisfaction” and “total satisfaction” in business success.
- 30.5 specific drivers of “patient satisfaction.”
A Web site address will be provided to access a free download of all 30.5 drivers at the conclusion of the program.
Seating is limited. This is a non-ticketed program, and free to all AAOE members.
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Onsite registration for the AAOE Program of the 2009 Joint Meeting begins Oct. 22 (Moscone North Lobby).
Plan your itinerary now—browse the
virtual Advance Program and search the
Joint Meeting Online Program.
Visit the
AAOE Joint Meeting Page for complete details about the 2009 program.
