Your fellow AAOE members have provided these Job Descriptions as an educational resource. You are encouraged to check the laws in your state for specific legal requirements that may exist for certain job titles.

Unless specifically stated otherwise, the opinions expressed and statements made by various authors on this Web site reflect the author's observations and do not imply endorsement by the Academy.

Without an accurate job description for each staff person, your responsibilities in hiring, training, promoting, disciplining and dismissing are severely handicapped. View the Executive Update issue on Key Points in Preparing Job Descriptions.

If you are unable to print out the entire Job Description you can copy and paste it into a Word document.

Table of Contents

• Associate Staff Positions
  -  Customer Satisfaction Coordinator
  -  Medical Records Representative
  -  Patient Service Representative, A
  -  Patient Service Representative, B
  -  Scheduler, Receptionist
  -  Surgery Coordinator
  -  Telephone Service Representative
   
• Billing Staff Positions
  -  Certified Reimbursement Assistant
  -  Collections Coordinator
  -  Patient Accounts Representative, A
  -  Patient Accounts Representative, B
  -  Reimbursement Assistant
  -  Reimbursement Manager
  -  Reimbursement Specialist
   
• Business Management Positions
  -  Ambulatory Care Administrator
  -  Executive Director
  -  Office Manager
  -  Privacy Officer
  -  Refractive Coordinator
  -  Satellite Office Supervisor
   
• Clinical Staff Positions
  -  Clinical Director
  -  Certified Ophthalmic Medical Technologist
  -  Certified Ophthalmic Assistant
  -  Certified Ophthalmic Technician, A
  -  Certified Ophthalmic Technician, B
  -  LPN
  -  Ophthalmic Photographer
  -  Scrub Technician/Assistant
  -  Staff Nurse (R.N.)
   
• Optical Shop Positions
  -  Optician, A
  -  Optician, B
  -  Dispensing Optician
  -  Optician Assistant
  -  Optical Clerk/Assistant
  -  Optical Assistant
  -  Optical Lab Technician
  -  Optometric Technician