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Help Center

For Members and those with questions regarding member login, membership status, renewal or benefits, contact Member Services by phone at +1.415.561.8581 or email member_services@aao.org.

For questions or support for Academy products, purchases and the Academy Store, contact Customer Service by phone at +1.415.561.8540 or email customer_service@aao.org.

For other questions or issues, contact the appropriate department.

Website Assistance
To report problems you are having with the website, send email to isrs@aao.org. Include in the body of your email:

  • Member or customer number (if known)
  • The specific address of the Web page you are having trouble with. Copy this address from your browser's address bar. The address will begin with http://www.aao.org/isrs/.
  • Your Browser version and computer platform
  • A short description of the problem you are having
  • If possible, a screenshot or the error messages you are receiving

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